Conference Presentations
- Mike Atkin - "Global Trends and Best Practices in Loyalty Programmes"
- Chris Jacobs - "Keynote Address"
- Roger Williams - "Innovative Loyalty Currency Management"
- Ravindra Bhagwanani - "Trends in the FFP market and implications for other industries"
- Dale Blotter - "The U.S. Loyalty Market – A Perspective"
- Marc Bacon - "Holistic Customer Experience Management: The Struggle to Create Customer-Centric Relational Programs Across Channels"
- Jakub Pysz - "Outsourcing – data center services as a part of improving customer experience"
Case studies:
